General Conditions

Please pay attention to the following privacy, terms, conditions and return policy.

PRIVACY POLICY
D&S Bohemia spol. s r.o. has created this privacy policy because we respect our customers and want to make sure that personal information is handled responsibly.
We collect your name, email, address, phone number when you place an order and your billing information.
D&S Bohemia spol. s r.o. will not disclose your personal information.
D&S Bohemia spol. s r.o. will not provide or sell your personal information to third party.

SERVICE DESCRIPTION
We arrange accommodation and other travel services mainly in Prague and the Czech Republic.

RATES
The Rates are converted from fixed Czech crown prices. D&S BOHEMIA reserve the rights to change the rates according the actual currency rate. The fixed confirmation of booking always includes the price of reserved services in one of the common currency as CZK, EUR, USD, GBP, etc. Other currencies on our server will be done up-to-date, but they will be just for your information.

VOUCHERS
You will get your travel voucher, when you confirm your reservation. Vouchers include all details about the service and must be presented at any check-in.

CLAIMS
Any claims have to be communicated to our agency during the stay or within a maximum 10 days after the departure in a written form only. Claims must include full details and documentation.

CONDITIONS OF PAYMENT
The payment is possible to make many ways. The way of payment will be always confirmed in our offer before your definitive confirmation and also depends on quantity and kind of reserved services.
The most common way of payment is a guarantee by credit card and further payment to the service provider.
Some providers require payment in advance. In that case you can pay by credit card, Western Union, Moneybookers or by bank transfer to our bank account.
We accept these credit cards:VISA, AMEX, EC/MC.

CHECH - IN + CHECK - OUT
Possibility of check-in in the most of hotels is after 14:00 and check-out before 10:00. If you need different times to check in or out, please send us your request in time. We try to discuss that with the hotel and we will confirm this fact on your accommodation voucher.

CANCELLATION CONDITIONS AND RETURN POLICY
The reservation can be cancelled only in a written form. If you cancel you reservation on time, all money will be return to you. If you are forced to cancel your reservation and if our cancellation fees are lower than your deposit the balance will be given back to you. If your payment have not been made yet we will charge that sum of your credit card.
Cancellation fees are following:

INDIVIDUALS:
It depends on selected hotel, you will see it on your confirmation. On most hotels we have these cancellation conditions:
48 hours prior to day of arrival: 100 % of first night rate
non show: 100 % of first night rate

GROUPS
Cancellation fees upon request according number of clients and seasons.


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